At Blast Off Equipment, Inc., we work hard to ship your orders fast. Please read our return policy below to understand how refunds, returns and restocking fees work.
Order Processing & Cancellation Policy
Once you finish checking out, our team starts packing and shipping your order right away. Because of this, if you cancel after checkout, you may be charged a restocking fee of up to 30%. This helps cover the cost of handling your order.
How to Return an Item
You must get approval before returning a product. Contact our customer service team to receive a Return Merchandise Authorization (RMA).
Returns without approval will not be accepted. If you send an item back without an RMA, it will be refused.
You are responsible for all return shipping costs. We recommend using a shipping method that provides tracking and insurance.
Keep your shipping receipt until we confirm that we have received your return.
Blast Off Equipment, Inc. is not responsible for lost or damaged returns. We suggest getting insurance to protect your shipment.
Return & Exchange Rules
You have 30 days from the date of purchase to return or exchange an item.
The item must be in new condition, which means:
It has never been used or worn.
It includes all original parts, manuals, warranty cards, and packaging.
If the item is missing any parts or packaging, a restocking fee of up to 30% may apply.
Refunds and store credits may take up to three weeks to process and appear in your account.
Items That Cannot Be Returned
We do not accept returns on:
Pre-Owned Equipment (Used items cannot be returned.)
Chemicals (Due to safety reasons.)
Electronics and Electrical Equipment (All sales are final.)
Clearance, Sale, and Special Order Items (These items are not eligible for returns.)
Refund Policy
We offer refunds under specific conditions:
A refund will be issued if:
The item was returned in brand-new condition with all original packaging and accessories.
The return was approved and authorized by our team with a valid RMA number.
The item meets all return eligibility criteria listed above.
A refund will NOT be issued if:
The item has been used, damaged, or is missing parts.
The return was not approved or does not have an RMA number.
The item falls under our non-returnable category (Pre-Owned Equipment, Chemicals, Electronics, Electrical Equipment, Clearance/Sale/Special Order Items).
The return was sent after the 30-day return period.
Refund Processing:
Refunds may take up to three weeks to process after we receive the returned item.
Refunds will be credited to the original payment method used for the purchase.
If the return does not meet all refund conditions, store credit may be issued instead of a refund.
Need Help?
If you have any questions about your return, please reach out to our support team before sending anything back. We’re happy to help guide you through the process!
Thank you for choosing Blast Off Equipment, Inc. We appreciate your business!